TOP REASONS FOR ORDER DELAYS

We try our best to ship your orders as quickly as possible. About 95% of all orders are shipped and delivered on time. However, some delays may occur. Here we list the top reasons for delays to help customers to understand the process and avoid them. They are listed in a descending order in approximate frequency of occurrence.

Keep in mind:

Total time between an order is placed and goods are received = Time it takes for orders to be received by us + Time it takes to process an order + Time it takes to ship all items + Time it takes for all packages to be delivered by the shipping company.

1. Billing information inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to call, email or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after an order is received (verified during working hours only); however, it may take from a few hours to a few business days to complete, depending on the response we receive.
2. Billing address/name different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders.
3. Wrong address or zip code used in the order. Shipping companies can't deliver and may send the packages back to us.  In the event, that UPS charged us for address correction such charges maybe pass onto the customer.
4. International orders.  We do not accept international credit cards excepted for Canadian cards.  Wire Transfer is the only accepted form of payments at the moment from our international customer.  We apologized for this inconvenience but this is to help protect the consumer and seller from credit card fraud since verification for such orders is difficult at times.
5. FedEX and USPS shipments may be delayed 1-2 days since these are not our regular carriers. Special arrangement has to be made for FedEx to pick up packages. Packages have to be delivered to USPS stations.
6. No one at the shipping address to accept the package. The shipping company may send the package back to us after trying 3 or less attempts to contact the receiver.
7. Delays by shipping companies. Shipment could be temporarily "lost" by shipping companies for shipping addresses that are far away from Texas, especially for UPS Ground. Occasionally but rarely it may take 10 or more business days for the package to show up. Please note that UPS does not guarantee air shipment to residential addresses.
8. Shortage of ordered item(s). We try to contact customers in case of shortages that will delay orders for more than two business day for ground shipment or immediately for air shipment. We may split an order and ship items separately.
9. Drop shipped items typically require more time to be processed. They are normally shipped in 1-2 business days for Ground shipment and same day for Air shipment if order is placed before 2 PM CST.
10. Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
11. Purchase orders may be delayed for us to verify account information. This is especially true for first time customers.